Technology is installed. Trust is built. That distinction is easy to say and hard to live, because the second one has no shortcut and no vendor.
The Mutuality Framework names six trust archetypes and six obstacles — replacing the vague instruction to “build trust” with something you can see, diagnose and work on. Measured through the Mutuality Trust Inventory, it turns culture from a feeling into an evidence base.
When AI amplifies whatever culture it lands in, thin trust doesn’t stay hidden. It scales. The leaders who fix the foundation first are the ones whose transitions hold.